Privacy Policy

    Welcome to eJAWAHAR.

We, at eJAWAHAR, respect the privacy of our users and the confidentiality of the information provided by you when using the Website & the Ejawahar Mobile Application. Accordingly, we have developed this Privacy Policy to demonstrate our commitment to protecting the same.

This Privacy Policy sets out the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources or that you provide to us ("Information") will be handled by us in connection with your access and use of www.ejawahar.com, and/or the eJAWAHAR Mobile Application (collectively, the "Platform"), services and applications (collectively, the "Services").

We encourage you to read this Privacy Policy very carefully to understand our practices regarding your Information.

By using the Platform, you hereby expressly acknowledge, agree and accept the practices described in this Privacy Policy and agree to be bound by the terms and conditions thereof.

References in this Privacy Policy to "we""our" or "us" (or similar) are references to eJAWAHAR E Commerce Owned by Ingenious Solutions LLC. References to "user" or "you" (or similar) are references to you as an individual or legal entity as the case may be.

 

1.        What information do we collect from you?

When you use the Platform , we collect, store and share your personal and non-personal information which is provided by you from time to time. This allows us to provide you with products, services, offers and features for a customized and personalized experience.

Information that you provide by filling in forms on our Platform, including information provided at the time of registering to use our Platform and other co- registrations (e.g. social media logins), subscribing to our Services, posting material or requesting further services;

The Information you provide when you enter a competition or promotion via our Platform, provide reviews, testimonials or feedback on our Platform;

  • Information you provide us, or that we may collect from you, when you report a problem with our Platform;

  • A record of correspondence if you contact us;

  • General, aggregated, demographic and non-personal Information;

  • If you download or use our mobile application, we may have access to details about your location and your mobile device, including a unique identifier for your device;

  • Details of transactions you carry out through our Platform and of the fulfilment of your orders;

  • Details about your computer, including but not limited to your IP address, operating system and browser type, as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc., (together, "Cookies"));

  • Your email address from a third party if you indicate that you have consented to that third party sharing your Information with us; and

  • Any other Information we consider necessary to enhance your experience on the Platform.


Your personal information helps us to collect information that can directly identify you such as your name, surname, email address, phone number, credit card/debit card and other payment instrument details and sexual orientation details. We also collect your non-personal information that does not directly identify you. By using this Platform, you are authorizing us to collect, parse, process, disclose, disseminate and retain such information and making this available to other users and/or third parties but only as envisaged herein.

We may offer you with a facility to browse the Platform on an anonymous basis without revealing your personal information. However, once you provide us your personal information, you shall no longer be anonymous.

In certain areas of the Platform , we shall indicate which fields are mandatory and which are optional. You always have the option not to provide information in the optional fields. You may also be provided with a facility not to avail any particular service or feature on the Platform .

We use various tools and technologies to collect your personal and non-personal information from the device from which you access the Platform and about your activities taking place under your account when you use the Platform . Such non-personal information could include your IP address, device ID and type, your browser type and language, operating system used, access times, and your device geographic location. We may use this information for our internal research purposes to better understand and serve our users.

When you visit the Platform , we may assign your device one or more cookies. A "cookie" is a small piece of data sent from a Platform and stored by a web server on a user's browser while the user is browsing that Platform . We place cookies to facilitate access to the Platform and to personalize your overall user experience. Through the use of a cookie, we may also automatically collect information about your activity on the Platform . The cookies do not contain any of your personally identifiable information.

Additionally, we may allow our Platform users/members, partner websites and service providers, advertising companies and ad networks, and other third parties to display advertisements on the Platform . These third parties may use tracking technologies, such as cookies or web beacons, to collect information about users who view or interact with their advertisements. You are always free to decline cookies if your browser permits, however, in such a scenario, you may not be able to use certain Platform features. We may also use web beacons and other similar technologies to track your use of the Platform .

If you are permitted by the Platform and if you choose to post any messages on the Platform or leave any feedback or comment, we will collect such information you have provided and may retain this information as necessary to resolve disputes, provide customer support, troubleshoot problems or to improve Platform performance as permitted by applicable laws.

We may use your contact information to send you offers from time to time or to provide you with any information about any products or services or any new feature of the Platform .

 

2.        How we use the information we collect?

We may use information that we collect from you to:

  • Verify your eligibility;

  • Deliver and improve the products / services offered through the Platform ;

  • Manage your account and provide you with customer support;

  • Perform research and analysis about your use of, or interest in, products, services, or features offered on the Platform ;

  • Communicate with you by email, postal mail, telephone and/or mobile devices about products or services that may be of interest to you or ordered by you from the Platform ;

  • Develop, display, and track content and advertising tailored to your interests;

  • Provide you with a customized / personalized Platform user experience;

  • Deliver prizes in connection with any promotions;

  • Perform functions or services as otherwise described to you at the time of collection;

  • To resolve disputes and troubleshoot problems, if any;

  • To collect payment towards any products/services availed by you;

  • Inform you about any offers, products, services, features and/or updates; detect and protect us against any activity not expressly authorized under the eJAWAHAR Terms of Use or to enforce the same;

  • Enforce or exercise any rights in our eJAWAHAR Terms of Use; and

  • Generally, to undertake and manage our business.

 

3.        With whom we share your information?

Information about our customers is an important part of our business. We share your Information only as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy.

  • We do not share your personal information with others except as indicated in this Privacy Policy. We may share your personal information with our affiliates, partners and service providers who may render certain services on our behalf but strictly for the purpose of rendering such services. These services may include fulfilling orders, providing customer service and marketing assistance, performing business and sales analysis, ad tracking and analytics, member screenings, supporting our Platform design and functionality, and supporting promotions and other features offered through the Platform . These service providers are however not permitted to share or use such information for any other purposes.

  • We may also disclose your personal information (i) for complying with applicable laws, requests or orders from law enforcement agencies, appropriate authorities (such as without limitation, court officials, expert professional investigative agencies and the like) or for any legal process or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process; (ii) for enforcing the eJAWAHAR Terms of Use; (iii) for protecting or defending ours, any Platform user’s or any third party's rights or property; (iv) for supporting any fraud/ legal investigation/ verification checks; or (v) in connection with a corporate transaction, including but not limited to sale of our business, merger, consolidation, re-organization, amalgamation, restructuring of business or in the unlikely event of bankruptcy.

  • We may use and share your non-personal information we collect under any of the above circumstances, including with third parties to develop and deliver targeted advertising on the Platform and on websites and/or applications of third parties, and to undertake analysis thereof. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated, personal or non-personal information in hashed, non-human readable form, with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis or other business purposes.

  • Business Transfers. In the event that we or substantially all of our assets are acquired, customer information will be one of the transferred assets.

  • We may also share your personal information with our other partners, service providers and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services.

 

4.        How We Store Your Information

  • The Information that we collect from you may be transferred to, and stored at, a destination outside of the UAE. It may also be processed by staff operating outside the UAE who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will store your Information for as long as necessary to fulfil the purposes indicated in this Privacy Policy or as otherwise permitted or required by law. Your Information may be transferred, stored, processed and used by our affiliated companies and/or non-affiliated service providers in one or more countries outside your originating country. Your payment details may be transferred to and stored with our affiliated companies in order to, among other things, process your payment details and provide support services to you.

 

5.        Links to Third Party Websites.

  • The Platform may, from time to time, contain links to as well as from third party websites, including our partner websites, advertisers or affiliates. If you follow such link to any of these websites, please note that these websites have their own privacy policies and terms of use and that we do not accept any liability or responsibility for their said policies. Please check these third party policies before you provide any information to them.

 

6.        How do we protect your personal information?

  • We adopt reasonable security practices and procedures to help safeguard your personal information under our control from unauthorized access. However, you acknowledge that no Internet transmission or system or server can be 100% secure. Therefore, although we take all reasonable steps to secure your personal information, we do not promise or guarantee the same, and you should not expect that your personal information, chats, or other communications while using the Platform will always remain secure and safeguarded by us. You should always exercise caution while providing, sharing or disclosing your personal information using the Platform . We request you to take steps to keep your personal information safe and to always log out of the Platform after use.

  • You are solely liable and responsible for any information you provide and/or share using the Platform .

 

7.        How can you access and amend your information?

You are able to access a broad range of information about your account and your interactions with the Platform for the purpose of viewing and, in certain cases, updating your Information.

Examples of information you can access easily at the Platform include:

  1. up-to-date information regarding recent orders;

  2. personally, identifiable information (including name, e-mail, password, communications and personalized advertising preferences);

  3. payment settings (including credit card information); and

  4. e-mail notification settings.

You can opt-out of receiving future marketing communications from us at any time by adjusting your customer communication preferences, through live chat or the unsubscribe link within the email communication. For marketing via your mobile application, you will need to adjust your notifications settings in the general section of your mobile.

Also, our system will place cookies when you log on to our Platform and this is to ensure you have an enjoyable user experience and are able to utilize all aspects of the Platform. You may disable Cookies by changing the settings on your browser. If you disable Cookies, it will affect how our Platform works and you may not be able to access or use certain areas of our Platform or full functionality. For example, performance cookies collect information about how you use the Site, for instance, which pages you visit most often, which allows us to provide you with targeted and relevant choices that enhance your Site experience.

We may retain a copy of your Information for compliance reasons. When you update Information, we may retain a copy of the prior version for our records.

8.        Changes to the Privacy Policy

  • Our Privacy Policy is subject to change at any time without notice. When we post changes to this Privacy Policy, we will revise the "last updated" date. We recommend that you check the Platform from time to time to keep yourself updated of any changes in this Privacy Policy or any of our other Platform policies.

9.        Contact us

If you have any concerns about your Information on the Platform, please contact us at  legal@ejawahar.com with a thorough description, and we will try to resolve it.